Solutions

Whether your business is exploring to add a new solution, upgrade your existing contact centre technology or help manage your operation, our team has the expertise to enhance customer experience in your contact centre:

• Cisco Contact Center: Options for On-premises, cloud and mix option with common UX and provisioning that let you migrate your contact center at your own pace
• Genesys Cloud Contact Center: Manage your call centre remotely with a fully cloud-hosted solution that can be accessed anytime, anywhere
• Amazon Cloud/Virtual Contact Center: Scale your contact center up to down to any size through a single unified platform for voice, chat and task management

Give your team the data they need to turn real experience into an actionable plan to improve customer satisfaction and retention

• Speech Analytics: Know more about your business through analysing your customers’ interaction in a single dashboard
• Survey Feedback Management: Gather feedbacks, gain insights and drive action to improve experience
• Text Analytics: Gain a holistic view of your enterprise by uniting feedback from text chanels

Audio Visual / Video Conferencing System
Make video conferencing, content sharing and communication easy to use in your workplace

• Customizable AV conferencing system: Conference equipments, Sound and Video Wall System, Projectors, Digital Signage/ Electronic Display, Public Address System and Acoustics
• Rental of equipment: Wide selection of LCD projectors, monitor screens and display for your meeting and conferences needs

• Zoom: Transform any space into a smart, collaborative meeting space using software based video and web-conferencing system

Cisco Unified Communication is an enterprise-class platform that provide a suite of communication and cloud collaboration tools to achieve a holistic and smarter way of working:

• Webex : Single collaboration platform designed to meet, message and call anyone, anywhere on any devices 
• Webex Calling: one-stop cloud telephony solution equipped with enterprise grade PBX features 
• Webex Meetings: Meeting solution made simple. Users can schedule and join a meeting anywhere easily 
• Webex Devices: All-in-one range of meeting devices which seamlessly integrated with Webex Solutions 

Surfly offers real-time web sharing technology and enables remote collaboration by showing others what you see in your web browser

– Co-Browsing: Navigate the web or illustrate a concept together
– Control Switch: Request control of the website in seconds to guide your customers or let them guide you
– Field Masking: Governs what an agent can see when customers input their personal information
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