At Activeo we strive to deliver great customer service and high-quality implementation.
We are looking at similar-minded individuals that share the same passion as us.
1. Voice & Contact Center Engineer
As part of our Engineering Team, this position involves implementing, delivering and supporting our Voice and Contact Centre solutions in a client-facing environment. You will be responsible for installing, supporting, and maintaining the systems mainly around Cisco, Verint and Calabrio technologies.
What you will do
This is a client-facing environment where you will serve as a technical resource in collaboration with the functional team.
- ou will work closely with the project team to install, deploy, support and administering of the required communication and contact centre solutions.
- You have to handle support by performing analysis/diagnosis of technology issue and document the incident to ensure timely resolution.
- You need to monitor alerts, trouble-shoot issue (whether on-site or remote) and coordinate with the team for replacement issues.
You will be a great fit if:
- Able to speak and write English (a bonus if you are able to speak a second language, Chinese or Malay)
- You have more than 3 years hands-on experience in installing, configuring and troubleshooting on Cisco Call Manager and Contact Centre technologies. (CCNA certification is highly appreciated)
- You have knowledge of computer technologies, voice technologies, audio over IP networking etc.
- You are autonomous but know how to work in a team· You have good time-management skills and able to provide consistent and frequent project status/issue with the people in-charge.
- You have the work hard/play hard spirit and you want a company that can challenge you while giving you opportunity to grow professionally
- Any certification on Cisco Contact Centre, Verint, Calabrio or AWS Connect technologies is highly appreciated for this position.
2. Dynamics CRM Junior Solution Developer
As a Junior CRM Solution Developer, you will be considered a product expert responsible for providing support in CRRM issue escalation and resolution. This position will involve planning, analysing, designing, building and testing CRM solution.
You must have experience in configuring and maintaining Dynamics 365 for Customer Service (on-premise and cloud).
What you will do
This is a client-facing environment where you will serve as a technical resource in collaboration with the functional team.
- You will work closely with the delivery team to install, deploy, support and administering the required communication and contact centre solutions.
- You have to handle support by performing analysis/diagnosis of technology issues and document the incident to ensure timely resolution.
- You need to monitor alerts, troubleshoot issues (whether on-site or remote) and coordinate with the team for replacement issues.
You will be a great fit if:
- you are thorough and hands-on Dynamics 365, including CRM SDK, development of plug-ins, javascript, custom pages, and .NET web services (for integrations)
- you are thorough and hands-on in Microsoft technologies including NET 4.x, C#, XML, Ajax, OData query and HTML 5, SSIS
- Good customer interface and documentation skills
3. Dynamics CRM Senior Consultant
As a Dynamics CRM Senior Consultant, you will work closely with the APAC Delivery Manager and will be given opportunities to work on presales activities and coaching of less experienced CRM engineers.
You must have extensive experience in planning the architecture, installation, configuration and maintenance of Dynamics 365 for Customer Service (on-premise and cloud).
What you will do
- Translate business needs into solution requirements, initial design concepts, rational business and functional requirements and specifications for solutions
- Work closely with clients to proactively review applications; make recommendations on products and/or modifications in accordance with client needs
You will be a great fit if:
- You have high technical skills with prior experience of handling end to end projects on D365 for Customer Service
- You have good communication skills and very good spoken and written English
- Team spirit, problem-solving skills and entrepreneur mindset
- Self-learner and autonomous
- Government and healthcare industry expertise will be a plus
- Microsoft Dynamics CRM certifications are strongly preferred