Customer Experience
Assess, improve & track your service blueprint
Simplifying CX
CX Journey Mapping / Transformation Roadmap
No two journeys being the same. Map out your Customer Journey with us to better visualise your customer experience and have better insights to fix your customers’ pain point and increase positive moment of truth
Business Performance Assessment/ CX Audit
To truly understand your customer pain point, you need to analyze different type of data to answer the “where, what and why”. Our methodologies analyze your operations in details and provide you a list of detailed operational recommendations for long-term business growth, scalability and profitability
Voice of the Customer Analytics
We provide a lifecycle of support for our Voice of Customer Solutions to maximise your performance and drive your business forward:
– Project Assistance: survey question preparation, programming, administration, reporting building and more
– Project Management: structured framework for your implementation supporting you to stay on track and maintain best practices
– Adoption and Training: Training workshops, user video/guide and other documentation to ensure smooth transition of technology
– System Development and Technical Assistance: technology implementation, system integration, configuration and support upgrade/maintenance
Consulting Workshop
Customised training workshops to engage and inspire your team to deliver the best experience to your customers:
Situational Coaching
– Equip your team with current CX practices and knowledge
– Improve communication skills
– Fine-tune behaviors and engage your team to own the service they deliver
Continuous CX improvement
Introducing best practices and reference relevant to your business industries to identify road blocks and create action to effect the change through their day-to-day operations
Speak to us
Let us know how we can help