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Expertise
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Digital Workplace
Transforming workspaces into seamless digital environments
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CX & Customer Engagement
Enhance your Contact Centre with smarter, richer engagement tech
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Customer Data
Centralise and update customer data with dynamic solutions
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Voice of the Customer
Listen every customer’s voice and turn it into actionable insights
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IT Service
Rapid, superior IT services fit for the modern enterprise
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Solutions
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Microsoft Teams
Boost productivity with comprehensive Microsoft Teams solutions
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Zoom
Elevate conference meetings with complete Zoom setup solutions
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Cisco Webex
Boost collaboration anywhere with customised Cisco Webex solutions
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Audio Visual & Video Conferencing Systems
Elevate collaboration with custom audio-visual conferencing solutions
DIGITAL WORKPLACE-
Toku Contact Centre
Empower agents with Toku's omnichannel contact centre solution
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Cisco Contact Centre
Boost efficiency & enhance customer experience in one solution
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Amazon Connect
Deliver Amazon-like customer experiences effortlessly
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Voice of the Customer Solutions
Listen every customer’s voice and turn it into actionable insights
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Feedback Management System
Transform complex feedback into actionable insight
INTELLIGENT CUSTOMER ENGAGEMENTVOICE OF THE CUSTOMER-
Microsoft Dynamics 365
Automate tasks, streamline workflow, improve decision-making
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ServiceNow CSM
Make customer service more frictionless, smarter, and efficient.
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Salesforce
Unify teams, enhance customer experience, drive growth
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ServiceNow ITSM
Boost productivity, cut costs, & bolster resilience with one unified IT platform
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BMC Helix IT Service Management
Streamline service processes with predictive IT service management
CUSTOMER DATAIT SERVICE MANAGEMENT -
- Resources
CUSTOMER EXPERIENCE BEST PRACTICES
Elevate Your Business through Customer Experience Best Practices
Navigating customer experience can be challenging. At Activeo APAC, we turn these challenges into opportunities. As customer experience consultants, we help to develop an end-to-end service blueprint to visualise and improve your customer journeys.
Map, transform, and elevate your customer journey
No two customer journeys are the same. Map out your CX journey with us to better visualise your customer experience and obtain richer insights to fix your customers’ pain points and increase positive moments of truth.
Improve business performance with our CX Audit
Struggling with key pain points? By answering ‘where, what and why’ through thorough data analysis, our signature Customer Experience (CX) Audit methodologies offer strategic operational insights for sustainable growth and profitability.
Empowering your business with breakthrough customer voice analytics
Activeo APAC specialises in providing a full spectrum of Voice of Customer Solutions to maximise your performance and drive your business forward:
- Project Assistance: Survey management and report building for success.
- Project Management: Streamlined execution through framework support.
- Adoption and Training: Materials for seamless technology transition.
- System Development and Technical Assistance: Comprehensive tech support and upgrades.
Create exceptional service experiences with tailored CX Workshops
Through situational coaching in our tailored CX Workshops, we will empower your team with current insights, refining communication and behaviour. Our continuous improvement strategies reveal best practices relevant to your industry, identify roadblocks, and identify concrete steps to transform your service experience.
Ready to simplify your CX with a service blueprint?
Our service blueprint streamlines processes, offering clear guidance for efficient problem-solving. Together, we’ll simplify CX, enhancing customer interactions and driving your business growth.