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Voice of the customer

Industry Leading Feedback Solution

Optimize your customer experience using data

Deep dive into what your customers think of your company, agents and your entire support system. Give your team the data they need to turn real experience into an actionable plan to improve customer satisfaction and retention

Speech Analytics

– Identify and fix customers’ pain-points as they occur
– Learn from Customers’ feedback about your business
– Identify keywords and drive successful engagement 
– Maintain service quality and compliance 
– Align business objectives with Customer Journey Improvement 

Learn More

Survey Feedback Management

– Seamlessly integrates with you or your partners CRM, ERP, call centre system, helpdesk system, or any other enterprise systems
– Reveal causes of dissatisfaction or churn and trigger custom
alerts to make necessary changes to deliver on customers’ needs immediately
– Visualizes current performances and uncovers trends

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Text Analytics

– Analyse all sources of text-based feedback, including surveys, email, blogs, twitter, facebook, and other social media channels
– Transform unstructured, open-ended comments from your customers into meaningful and actionable insights
– Extract important information and apply analytic techniques to highlight key issues

Develop a deeper understanding of how a customer interacts with your business

Equip with analytics capabilities that reveals customer motivations, satisfaction levels, and behavior patterns 


Gain a holistic view of your enterprise by uniting feedback from text chanels


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Let us know how we can help

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VOC Governance | Feedback Management | Interaction Analytics

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105 Cecil St
#03-03/04, The Octagon,
Singapore 069534

Contact us at +65 67439734

 

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About Activeo
We bring you a full suite of service offerings and all the necessary expertise to succeed in your Customer Experience and Customer Collaboration projects.

Activeo – Cloud PBX & Voip Communication Singapore (Cloud Communication, Office Phone System, Business Phone System) services blend strategic consulting services and technology to improve your customer experiences.

View our Corporate Website here

©2023 Activeo

 

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