Industry Leading Feedback Solution
Optimize your customer experience using data
Deep dive into what your customers think of your company, agents and your entire support system. Give your team the data they need to turn real experience into an actionable plan to improve customer satisfaction and retention
Speech Analytics
– Identify and fix customers’ pain-points as they occur
– Learn from Customers’ feedback about your business
– Identify keywords and drive successful engagement
– Maintain service quality and compliance
– Align business objectives with Customer Journey Improvement
Survey Feedback Management
– Seamlessly integrates with you or your partners CRM, ERP, call centre system, helpdesk system, or any other enterprise systems
– Reveal causes of dissatisfaction or churn and trigger custom
alerts to make necessary changes to deliver on customers’ needs immediately
– Visualizes current performances and uncovers trends
Text Analytics
– Analyse all sources of text-based feedback, including surveys, email, blogs, twitter, facebook, and other social media channels
– Transform unstructured, open-ended comments from your customers into meaningful and actionable insights
– Extract important information and apply analytic techniques to highlight key issues
Develop a deeper understanding of how a customer interacts with your business
Equip with analytics capabilities that reveals customer motivations, satisfaction levels, and behavior patterns
Gain a holistic view of your enterprise by uniting feedback from text chanels
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Let us know how we can help
VOC Governance | Feedback Management | Interaction Analytics