VOC Governance | Feedback Management | Interaction Analytics
Capture, process and enhance your customer experience
Speech Analytics
Automate your business process and transform the interactions with your customers into meaningful and actionable insights
– Identify and fix customers’ pain-points as they occur
– Learn from Customers’ feedback about your business
– Identify keywords and drive successful engagement
– Maintain service quality and compliance
– Align business objectives with Customer Journey Improvement
Survey Feedback Management
– Seamlessly integrates with you or your partners CRM, ERP, call centre system, helpdesk system, or any other enterprise systems
– Reveal causes of dissatisfaction or churn and trigger custom
alerts to make necessary changes to deliver on customers’ needs immediately
– Visualizes current performances and uncovers trends
Text Analytics
– Analyse all sources of text-based feedback, including surveys, email, blogs, twitter, facebook, and other social media channels
– Transform unstructured, open-ended comments from your customers into meaningful and actionable insights
– Extract important information and apply analytic techniques to highlight key issues
– Gain a holistic view of your enterprise by uniting feedback from text channels, the contact centre, branch offices, and back-office operations
- Measuring customer satisfaction linked to business results
- Driving quality through analysis of voice and data
- Optimising the management of human resources
- Setting KPIs and key indicators of internal standards
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Let us know how we can help
VOC Governance | Feedback Management | Interaction Analytics