See also: Enterprise Feedback Management, Speech Analytics
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Text Analytics
Extract actionable insights in open text response
Modern user interface with advance visualization
Trending themes will automatically be loaded to the dashboard, bringing attention to the people that need to see them the most:
– Surface group discussion topics and conversational relationships
– Create interaction categories for long-term analysis/studies
– Refine and add new themes over time to stay on top of customer perception and what’s being communicated during interaction
Measure Efficiency and Performance
& Formulate actions to improve processes
Text Analytics supports conversational analytics and can separate interactions between employee and customer stream. By understanding what irritate and delight your customers, your business can improve your overall customer experience while managing operational service goals.
How we can help
By combining our resources, methodologies, technical expertise and industry knowledge, we provide design, deployment, integration ,consulting service and training for Verint’s solution help you to improve your business through dynamic and personalized customer experience
See also: Enterprise Feedback Management, Speech Analytics
Analyse open text and understand what matters,
in your customers and employees’ own words