See also: Speech Analytics, Text Analytics
Powered by Verint, global leader in Actionable Intelligence solution
Survey Feedback Management
All-in-one platform to gather feedback, gaining insights and driving action to improve experience:
Create & Manage Surveys
Create surveys through a selection of industry best-practices templates, import questions from Microsoft® Word or use solution’s flexible editor to build your own.
Enable for Multi-channel Surveying
Unify feedback across organisation, capture feedbacks efficiently across a wide variety of channels. Deploy, access and retrieve surveys using wide range of mobile devices.
Eliminate “feedback fatigue” and improve response rate
Capture survey responses offline and securely synced with web app when connected. Conditional logic and branching based on campaign type can help you deliver personalized survey experience.
includes: invitation control, panel management
Transform customer feedback into Actionable Intelligence®
- Consolidate response data across surveys, time periods and individual customer and present in a single view of trend.
- Identify future trends and operational improvements and align customer feedback with journey tracking and analysis.
- Full integration with Verint Workforce Optimization™ organizational hierarchies to facilitate the deployment of surveys and reports.
- Exports results to Tableau for advance reporting and data visualisation.
How we can help
By combining our resources, methodologies, technical expertise and industry knowledge, we provide design, deployment, integration ,consulting service and training for Verint’s solution help you to improve your business through dynamic and personalized customer/employee experience
See also: Speech Analytics, Text Analytics
Leverage the Voice of Customer
to make smarter and faster business decisions