Survey Feedback Management

Create & Manage Surveys
Create surveys through a selection of industry best-practices templates, import questions from Microsoft® Word or use solution’s flexible editor to build your own. 

Enable for Multi-channel Surveying
Unify feedback across organisation, capture feedbacks efficiently across a wide variety of channels. Deploy, access and retrieve surveys using wide range of mobile devices.

Eliminate “feedback fatigue” and improve response rate
Capture survey responses offline and securely synced with web app when connected. Conditional logic and branching based on campaign type can help you deliver personalized survey experience.  The platform also provide invitation controls and panel management capabilities  to make it easy to select segmented survey participants and obtain more in-depth answers and higher response rates.

Transform customer feedback into Actionable Intelligence® to enhance customer service, satisfaction and loyalty
Consolidate response data across surveys, time periods and individual customer and present in a single view of trend. You identify future trends and operational improvements and align customer feedback with journey tracking and analysis. Full integration with Verint Workforce Optimization™ organizational hierarchies to facilitate the deployment of surveys and reports. Exports results to Tableau for advance reporting and data visualisation.