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Speech Analytics

Speech Analytics

Know more about your business through analysing your customers’ call 



Transcribe Call Recordings
– Search for unlimited number of terms by keywords or phrases
– Process up to 100% of calls and produce results within seconds.

Analyse Data in a Single View
– Easy access to different views of the data
– With immediate result, you can identify issues and use actionable intelligence on the platform to impact decision making. 

Automated Theme Discovery
Theme is defined as group of multiple terms used in the conversation.
– Identify themes/topics being used the most that can help to build relevant categories that are contextually related , helping your business to spot rising trends or potential issues.
– Understand how these themes are being used can help to detect root cause of issues.
– Find trends your business may not have thought about

Find out how we create and transform business here

Leverage the Voice of Customer
to make smarter and faster business decisions 

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1 Coleman Street
The Adelphi #06-03
Singapore 179803

Contact us at +65 67439734

 

  • Expertise
    • Multi-Channel Customer Experience
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    • Voice of the customer
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About Activeo
We bring you a full suite of service offerings and all the necessary expertise to succeed in your Customer Experience and Customer Collaboration projects.

Activeo – Cloud PBX & Voip Communication Singapore (Cloud Communication, Office Phone System, Business Phone System) services blend strategic consulting services and technology to improve your customer experiences.

View our Corporate Website here

©2021 Activeo

 

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