• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Customer Relationship Consulting

  • About Us
    • Great Place to Work
  • Expertise
    • Contact Center Technologies
    • Customer Experience
    • Digital Workplace
  • Solutions
  • Resources
    • Blog
    • Client Story
    • White Papers
  • Partners
  • Contact Us
    • Careers
    • Our Offices

Speech Analytics

See also: Enterprise Feedback Management, Text Analytics

Powered by Verint, global leader in Actionable Intelligence solution

Speech Analytics

Know more about your business through analysing your customers’ call 



Transcribe Call Recordings
– Search for unlimited number of terms by keywords or phrases
– Process up to 100% of calls and produce results within seconds.

Analyse Data in a Single View
– Easy access to different views of the data
– With immediate result, you can identify issues and use actionable intelligence on the platform to impact decision making. 

Automated Theme Discovery
Theme is defined as group of multiple terms used in the conversation.
– Identify themes/topics being used the most that can help to build relevant categories that are contextually related , helping your business to spot rising trends or potential issues.
– Understand how these themes are being used can help to detect root cause of issues.
– Find trends your business may not have thought about

How we can help

By combining our resources, methodologies, technical expertise and industry knowledge, we provide design, deployment, integration ,consulting service and training for Verint’s solution help you to improve your business through dynamic and personalized customer experience

Find out how we create and transform business here

See also: Enterprise Feedback Management, Text Analytics

Leverage the Voice of Customer
to make smarter and faster business decisions 

Contact Us

Footer

  • Company
  • Contact Us
  • Client Stories
  • Cookie Policy
  • Privacy Policy

105 Cecil St
#03-03/04, The Octagon,
Singapore 069534

Contact us at +65 67439734

 

  • Expertise
    • Contact Center Technologies
    • Digital Workplace
    • Customer Experience
  • Solutions
    • Contact Center Technologies
    • Cisco Unified Communication Solutions
    • Speech Analytics
    • Co-browsing and Screen Sharing
    • Text analytics
  • Healthcare expertise

About Activeo
We bring you a full suite of service offerings and all the necessary expertise to succeed in your Customer Experience and Customer Collaboration projects.

Activeo – Cloud PBX & Voip Communication Singapore (Cloud Communication, Office Phone System, Business Phone System) services blend strategic consulting services and technology to improve your customer experiences.

View our Corporate Website here

©2023 Activeo

 

Activeo Singapore may place necessary cookies to enable you to move around the site. These cookies do not store any personally identifiable information. By clicking ACCEPT or continuing to browse the site, you are agreeing to our use of cookies. Your browser can set to block or alert you to these cookies, however some parts of the site may then not work. Click here to learn more.