Speech Analytics
Know more about your business through analysing your customers’ call
Transcribe Call Recordings
– Search for unlimited number of terms by keywords or phrases
– Process up to 100% of calls and produce results within seconds.
Analyse Data in a Single View
– Easy access to different views of the data
– With immediate result, you can identify issues and use actionable intelligence on the platform to impact decision making.
Automated Theme Discovery
Theme is defined as group of multiple terms used in the conversation.
– Identify themes/topics being used the most that can help to build relevant categories that are contextually related , helping your business to spot rising trends or potential issues.
– Understand how these themes are being used can help to detect root cause of issues.
– Find trends your business may not have thought about
Find out how we create and transform business here
Leverage the Voice of Customer
to make smarter and faster business decisions