Staying ahead of challenges
Even the best business could have room for improvement. Technology has transformed many traditional service and facilitated new services that may lead to a change in customer expectation.
Realising there could be a gap when looking at the drivers of increasing service expectation beyond service interaction, Activeo Singapore work with various clients to conduct Mystery Shopping program. Through the holistic measurements from “Best Service is No Service” and “Me2B” methodologies, client receive honest view of what your real customers are experiencing
Today’s fiercely competitive environment allows no room for errors, certainly not in dealing with customers. With the insights, client can use these moment of truth to
– Identify action plan to continue to meet and exceed customer’s expectations
– Facilitate their business planning and staff training to bridge the gap towards their business objectives
These information can help your company regain a position at tbe top on the cusp of even greater accomplishments to come