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Staying ahead of challenges

Even the best business could have room for improvement. Technology has transformed many traditional service and facilitated new services that may lead to a change in customer expectation.

Realising there could be a gap when looking at the drivers of increasing service expectation beyond service interaction, Activeo Singapore work with various clients to conduct Mystery Shopping program. Through the holistic measurements from “Best Service is No Service” and “Me2B” methodologies, client receive honest view of what your real customers are experiencing

Benefits

Today’s fiercely competitive environment allows no room for errors, certainly not in dealing with customers. With the insights, client can use these moment of truth to
– Identify action plan to continue to meet and exceed customer’s expectations
– Facilitate their business planning and staff training to bridge the gap towards their business objectives

These information can help your company regain a position at tbe top on the cusp of even greater accomplishments to come

 

Category: Client Story Tag: Operational Performance

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1 Coleman Street
The Adelphi #06-03
Singapore 179803

Contact us at +65 67439734

 

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About Activeo
We bring you a full suite of service offerings and all the necessary expertise to succeed in your Customer Experience and Customer Collaboration projects.

Activeo – Cloud PBX & Voip Communication Singapore (Cloud Communication, Office Phone System, Business Phone System) services blend strategic consulting services and technology to improve your customer experiences.

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