Self-Service Technology improving CX
Maintain business operation with increasing number of customers
Having approximately 2.4 million members and 26 million visitor each year, client realized that their help counter could not match their business productivity. They needed an upgrade to solve their staffing issue and still provide a real-time feature to maintain customers’ expectation.
Activeo Singapore work with client to deploy a Cisco Remote Expert Mobile – a kiosk solution to provide remote assistance in their premises. The kiosk is equipped with self-service technology to give customer control to seek help themselves. In addition, the solution also added in video-call option for customers to reach the assistance centre for complex issue