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Self-Service Technology improving CX

Maintain business operation with increasing number of customers

Having approximately 2.4 million members and 26 million visitor each year, client realized that their help counter could not match their business productivity. They needed an upgrade to solve their staffing issue and still provide a real-time feature to maintain customers’ expectation.

Our Solution

Activeo Singapore work with client to deploy a Cisco Remote Expert Mobile – a kiosk solution to provide remote assistance in their premises. The kiosk is equipped with self-service technology to give customer control to seek help themselves. In addition, the solution also added in video-call option for customers to reach the assistance centre for complex issue

Category: Client Story Tag: Multi-Channel Customer Experience

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105 Cecil St
#03-03/04, The Octagon,
Singapore 069534

Contact us at +65 67439734

 

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About Activeo
We bring you a full suite of service offerings and all the necessary expertise to succeed in your Customer Experience and Customer Collaboration projects.

Activeo – Cloud PBX & Voip Communication Singapore (Cloud Communication, Office Phone System, Business Phone System) services blend strategic consulting services and technology to improve your customer experiences.

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