Driving changes from within

Improving on professionalism, efficiency and effectiveness of contact centre / survey operations

Client targets to increase survey sample size through using the same amount of resources and improve customer experience and satisfaction with the aim of minimizing repeated calls.

Our Solutions

Developing a clear picture of the environment

Activeo Singapore was selected to perform a business process review to improve the process of survey data collection based on the objective of setting up a contact centre and managing contact centre operation.

Through discussions with the stakeholders, conducting workshops and interviews with the contact centre agents, we classify and quantify their business operations and delivered a list of recommendations highlighting the functional requirements of setting and managing contact centre. Following with that, we provide functional workshops to introduce best practises , train users on refining and improving their daily operations and address business questions.