Driving changes from within
Improving on professionalism, efficiency and effectiveness of contact centre / survey operations
Client targets to increase survey sample size through using the same amount of resources and improve customer experience and satisfaction with the aim of minimizing repeated calls.
Developing a clear picture of the environment
Activeo Singapore was selected to perform a business process review to improve the process of survey data collection based on the objective of setting up a contact centre and managing contact centre operation.
Through discussions with the stakeholders, conducting workshops and interviews with the contact centre agents, we classify and quantify their business operations and delivered a list of recommendations highlighting the functional requirements of setting and managing contact centre. Following with that, we provide functional workshops to introduce best practises , train users on refining and improving their daily operations and address business questions.
Create an account to download as many white papers as you want. If you already have an account, click here to login.