CX Mystery Shopper Awards 2017

Whitepaper- CX Mystery Shopper Awards 2017

The white paper (2017 Edition) highlights the performance and trends by the best team in the industry who has participated in the Contact Centre Association of Singapore (CCAS) International Awards 2017 in Singapore for voice, email and webchat channels. Industries who joined this Mystery Shopping Exercise includes Airlines, Banking, Energy Utilities, Enterprise Software, Express Logistics, Government, Hospitality and Transportation.

Download this whitepaper to learn about our evaluation of their performances!