Contact Centre Technologies
Find out about : Customer Journey | Voice of the Customer (Analytics & Reporting) | Contact Centre CX Assessment
With over 20 years experience in transforming Contact Centres
Whether your business is exploring to add a new solution, upgrade your existing contact centre technology or help manage your operation, our team has the expertise to enhance customer experience in your contact centre
Features
Services
Work with us to achieve your Customer Experience Vision
In Activeo, we offer a full lifecycle service management from designing to migration to onboarding:
– Consulting Onboarding
– Project Management
– On-premise/Hosted cloud platform
– Service Design
– Contact Centre Operational Management
– Integration
– Maintenance & Support
– Adoption
Contact Center Technologies
Cisco Contact Center: Open, flexible cloud/on-premise contact center solution that allows for customisation and application integration
Genesys Cloud Contact Centre: scalable cloud contact center solution provide seamless customer interactions across all channels that are all managed in one place (Learn More)
Customer Interaction Analytics
Understand your customers better by listening, analysing and act on voice of your customers across channels to evaluate your overall CX quality and prioritise actions by impact
Speech Analytics | Text Analytics | Enterprise Feedback Management
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Let us know how we can help