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Contact Centre Technologies

Contact Centre Technologies 
Find out about : Customer Journey | Voice of the Customer (Analytics & Reporting) | Contact Centre CX Assessment

With over 20 years experience in transforming Contact Centres

Whether your business is exploring to add a new solution, upgrade your existing contact centre technology or help manage your operation, our team has the expertise to enhance customer experience in your contact centre

Features
Services

Work with us to achieve your Customer Experience Vision

In Activeo, we offer a full lifecycle service management from designing to migration to onboarding:

– Consulting Onboarding
– Project Management
– On-premise/Hosted cloud platform
– Service Design
– Contact Centre Operational Management
– Integration
– Maintenance & Support
– Adoption

Contact Center Technologies

Cisco Contact Center: Open, flexible cloud/on-premise contact center solution that allows for customisation and application integration

Genesys Cloud Contact Centre: scalable cloud contact center solution provide seamless customer interactions across all channels that are all managed in one place (Learn More)

Customer Interaction Analytics

Understand your customers better by listening, analysing and act on voice of your customers across channels to evaluate your overall CX quality and prioritise actions by impact

Speech Analytics | Text Analytics | Enterprise Feedback Management


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1 Coleman Street
The Adelphi #06-03
Singapore 179803

Contact us at +65 67439734

 

  • Expertise
    • Multi-Channel Customer Experience
    • Operational Performances
    • Voice of the customer
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  • Contact Centre Technologies
  • Unified Communication & Collaboration

About Activeo
We bring you a full suite of service offerings and all the necessary expertise to succeed in your Customer Experience and Customer Collaboration projects.

Activeo – Cloud PBX & Voip Communication Singapore (Cloud Communication, Office Phone System, Business Phone System) services blend strategic consulting services and technology to improve your customer experiences.

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©2021 Activeo

 

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