Contact Center Technologies
Supporting seamless and personalized experience through your engagement channels
With over 20 years experience in transforming Contact Centres
Whether your business is exploring to add a new solution, upgrade your existing contact centre technology or help manage your operation, our team has the expertise to enhance customer experience in your contact centre
Features
Omni-Channel
Provide and Manage customer interaction all in one place
Agent Management
Generate Schedule, forecast to distribute interaction efficiently based on agent’s skill set
IVR & Call Routing
Route every interaction to the right resource to streamline processes
Analysis & Reporting
Get a complete view of your contact centre activites
Integration
Extend the value of your CRM data by connect other business system to enable better management throughout your contact centre
Services
Work with us to achieve your Customer Experience Vision
We offer a full lifecycle service management from designing to migration to onboarding.
We support your requirements, enabling your agents to experience more than a standard contact center deployment:
– Consulting Onboarding
– Project Management
– On-premise/Hosted cloud platform
– Service Design
– Contact Centre Operational Management
– Integration
– Maintenance & Support
– Adoption
Find out about : Contact Centre Solutions
Speak to us
Let us know how we can help