Omni-Channel Contact Centre Technologies
Find out about : Customer Journey | Voice of the Customer (Analytics & Reporting) | Contact Centre CX Assessment
With over 20 years experience in transforming Contact Centres
The key to retain customers is to ensure that every interaction you have with them is convenient, effortless and personalized. To do so, it is important for your contact centre to integrate all channels and enable agents to deliver seamless experience across every touchpoint- voice, text, social media.
Omni-Channel Contact Centre Technologies
Processes around reducing customer effort and enabling a connected customer experience
Our Solutions
Whether your business is exploring to add a new solution, upgrade your existing contact centre technology or help manage your operation, our team has the expertise to enhance customer experience in your contact centre
Simplify operation and bridge the gap between your customers and agent:
Automated Call Distribution (ACD) | Inbound/Outbound Calling |Intelligent Routing | Interactive Voice Response (IVR) | Self-service Option | Unified Agent Desktop| Workforce Optimization
Transform interaction into useful data insights:
On-premises- Cloud, Hybrid Solution | Speech Analytics | Text Analytics
*Our services consist of hardware and software from leading providers such as Cisco and Genesys (in contact) Starting from the consulting phase, our experts will provide you with insights into your existing operations with the goal of developing a plan for future integration and growth based on your business needs.
What we can do for you
We have designed and built comprehensive solutions in every phase of the integration life-cycle
Consultation / Engineering
Our engineers listen and provide industry perspective to ensure your requirements are clearly identified, documented and addressed in the design process.
Installation & Integration
We reply on our in-house, industry certified engineers and technical experts who are specialised in field installation and software development throughout the installation/integration process.
Customer Care / Maintenance
We provide long-term protection service to ensure solution reliability after installation:
1. Preventive Maintenance
You can extend the life of your systems to come. Our field engineer will perform on-site maintenance for your system to ensure consistent reliability.
2.Resolution Care
You can request for support when breakdown. Our field engineers will work closely to resolve service incidents.
Speak to us
Let us know how we can help