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Contact Center Technologies

Contact Center Technologies 
Supporting seamless and personalized experience through your engagement channels

With over 20 years experience in transforming Contact Centres

Whether your business is exploring to add a new solution, upgrade your existing contact centre technology or help manage your operation, our team has the expertise to enhance customer experience in your contact centre

Features

Omni-Channel
Provide and Manage customer interaction all in one place


Agent Management
Generate Schedule, forecast to distribute interaction efficiently based on agent’s skill set

IVR & Call Routing
Route every interaction to the right resource to streamline processes


Analysis & Reporting
Get a complete view of your contact centre activites

Integration
Extend the value of your CRM data by connect other business system to enable better management throughout your contact centre

Services

Work with us to achieve your Customer Experience Vision

We offer a full lifecycle service management from designing to migration to onboarding.


We support your requirements, enabling your agents to experience more than a standard contact center deployment:

– Consulting Onboarding
– Project Management
– On-premise/Hosted cloud platform
– Service Design
– Contact Centre Operational Management
– Integration
– Maintenance & Support
– Adoption

Find out about : Contact Centre Solutions


Speak to us
Let us know how we can help

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105 Cecil St
#03-03/04, The Octagon,
Singapore 069534

Contact us at +65 67439734

 

  • Expertise
    • Contact Center Technologies
    • Digital Workplace
    • Customer Experience
  • Solutions
    • Contact Center Technologies
    • Cisco Unified Communication Solutions
    • Speech Analytics
    • Co-browsing and Screen Sharing
    • Text analytics
  • Healthcare expertise

About Activeo
We bring you a full suite of service offerings and all the necessary expertise to succeed in your Customer Experience and Customer Collaboration projects.

Activeo – Cloud PBX & Voip Communication Singapore (Cloud Communication, Office Phone System, Business Phone System) services blend strategic consulting services and technology to improve your customer experiences.

View our Corporate Website here

©2023 Activeo

 

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