Omni-Channel Contact Centre Technologies
Customers expect companies to receive service on the channel of their choice – phone/email/social media. It’s important
for companies to capture and bridge your customers’ needs to the rest of the communication channels.
Our solution can help you take your business to the next level , providing a consistent customer experience simultaneously.
Our Solutions includes:
– Automated Call Distribution (ACD)
– Inbound/Outbound Calling
– Intelligent Routing
– Interactive Voice Response (IVR)
– On-premises- Cloud, Hybrid Solution
– Self-service Option
– Speech Analytics
– Text Analytics
– Unified Agent Desktop
– Workforce Optimization
*Our services consist of hardwares and softwares from leading providers such as Cisco and Gensys (in contact) Starting from the consulting phase, our experts will provide you with insights into your existing operations with the goal of developing a plan for future integration and growth based on your business needs.
What we can do for you
With our 20 years experience, our team of technical experts and engineers have designed and built comprehensive solutions in every phase of the integration life-cycle:
-Consultation / Engineering
Our engineers listen and provide industry perspective to ensure your requirements are clearly identified, documented and addressed in the design process.
-Installation & Integration
We reply on our in-house, industry certified engineers and technical experts who are specialised in field installation and software development throughout the installation/integration process.
-Customer Care / Maintenance
We provide long-term protection service to ensure solution reliability after installation:
1. Preventive Maintenance
you can extend the life of your systems to come. Our field engineer will perform on-site maintenance for your system to ensure consistent reliability.
2.Resolution Care
You can request for support when breakdown. Our field engineers will work closely to resolve service incidents.