Customer Journey | CX Digital Transformation | Multi-Channel Strategy
Click here to find out more about our Contact Centre Technologies!
Assess, improve & track your service blueprint
No two journeys being the same. Our journey mapping takes a deep dive across all your touchpoints, giving you insights into your customers’ motivation, behaviors and key moments of truth:
Build an end-to-end journey map to visualize current state and to better understand your customer personas:
– Charts out all touchpoints
– Understand customer preferred engagement channels
– Track emotions and motivations from target customer groups
– Identify operation inefficiencies
– Diganose painpoints/challenges
Identify gaps and develop a shared vision between customers’ expectation and business imperatives
– Learn how each department operates that impacts CX
– Prioritize and optimize workflow process
– Eliminate cause of negative experiences
– Develop strong positive experience to bring efficient & consistent interaction
Leverage on customer data to continually improve experiences and drive business value
Discover current trends, themes ,interaction topics and root cause of customer issues to make improvements and create valuable business outcomes
Our approach is designed to help you uncover
challenges and opportunities at every stage of your CX Journey
A partner of LimeBridge, a global alliance specialising in Customer Experience and Contact Management
*Methodologies are taken from “Me2B” and “Best Service is No Service” under our partner LimeBridge Alliance.
Having 20+ years of hands-on experience in Customer Service, our model (Assess> Monitor> Improve> Change) dive into experience being offered to your existing customers today and measure the effectiveness to prioritise your roadmap for enhancement
(Learn More)