In the healthcare industry, we all know it is essential for assistance to be ready at a moment’s notice. Using the right tools at each stage of the patient journey can help you meet the needs and improve engagement with the patients during the interaction:
Key moments in the patient journey
We have the experience and track records to help you get a patient-focused operational contact centre. Through our offerings, we are able to tailor the right mix of technologies and provide the right skillsets to help you optimise your patient experience.
Working with our partners, Activeo can offer a combination of industry and technical expertise to kick-start your transformation.
Here are some of the challenges we have solved:
– Identifying patients regardless of the channels they use
– Providing your front-line employees with the right tools and information
– Resolving patient enquiry upon first contact
– Ensuring data protection and compliance
– Implementing proven, repeatable process
– Managing the change across end users
Here are some of the healthcare organisation we have helped on their transformation journey:
(Click to learn more details about their journey)
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Let us know how we can help