Contact Centre Technologies
With over 20 years experience in transforming Contact Centres
Whether your business is exploring to add a new solution, upgrade your existing contact centre technology or help manage your operation, our team has the expertise to enhance customer experience in your contact centre:
Cisco Contact Center
- Flexible cloud migration: on-premises, cloud and mix option with common UX and provisioning that let you migrate your business at your own pace
- Unified open platform: customization and application integration to ensure seamless management and user experience
- Intelligent Journeys: provide AI-powered agent and customer experience and allow an in-depth view of your customer’s journey
Genesys Cloud Contact Centre
Manage your call centre remotely with a fully cloud-hosted solution that can be accessed anytime, anywhere.
- Shortest set-up/Migration time: Start or migrate your contact centre within weeks
- Easily Scale up your contact centre: add in users to the platform within minutes
- All-in-one web-based platform: Manage all your interaction types-voice,chat,email, text message on a single interface
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