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CISCO CONTACT CENTRE

Empower agents, delight customers, drive efficiency

Improving customer experience is critical to finding and keeping customers. We turn this challenge into opportunity. We deliver unified, scalable, and data-driven Cisco contact centre solutions complete with business performance consultation, to empower your agents, delight your customers, and drive operational efficiency – all in one package.

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Work smarter with Cisco Contact Centre

Whether it is on-premise, cloud or hybrid, Cisco has advanced, intelligent features to ensure a seamless integrated omnichannel experience for your business. 

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Unified Open Platform

Open platform architecture allows for direct integration with CRM tools/applications (Salesforce, Microsoft Dynamics, Zendesk etc.) to help enhance your business process and workflow efficiency.
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Integrated Portfolio

Agents can find, talk to colleagues/subject matter experts outside contact centre through Cisco’s built-in Unified Communication (UC) and collaboration capabilities.  
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Flexible Deployment and Migration

Enjoy a mix of user-based subscription, pay-as-you grow consumption model without having to disrupt your critical on-premises operations.
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AI-based Self-service

Provide your customers with a convenient way to reach you 24/7 with intuitive self-service virtual agent for voice and chat.
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Remote Agents

Offload your expanding call volumes by allowing your agents to work from the comfort of their homes or wherever they are.
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Experience Management

Create a responsive feedback loop with your employees and keep a real-time pulse on sentiment via voice-of-customer (VoC) and voice-of-employee (VoE) surveys.
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From small to large: Scalable Contact Centre solutions for all

Whether you need on-premise or cloud solutions, we’ve got you covered. Cisco’s on-premise offerings range from the Unified Contact Centre Express supporting up to 400 agents, to the Unified Contact Centre Enterprise capable of handling up to 24,000 agents. Alternatively, Cisco-hosted Webex Contact Centre provides a scalable, cloud-based platform for streamlined collaboration.

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Migrating to the cloud is more than just about technology

Leveraging our consulting expertise, you benefit from tailored business performance strategies, designed to maximise your contact centre’s ROI. Our comprehensive IT service supports you from initial definition to final implementation, employing proven frameworks, methodologies, and tools.

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Differentiation
Strategy
We utilise bespoke discovery workshops and detailed customer journey mapping to understand your unique business dynamics. We then craft strategic plans aimed at transforming your customer experience for enhanced growth.
Comprehensive Project Management
We ensure smooth incorporation of innovative technologies, providing comprehensive project management, service amalgamation, meticulous testing, validation, and bespoke training to empower your business effectively.
Continuous
Improvement
Get ongoing support via targeted coaching workshops and a holistic feedback management solution, empowering you to meet changing customer demands and industry shifts.
Ready to work smarter with Cisco? 

Ready to work smarter with Cisco? 

Partner with us to improve productivity, drive efficiency and reduce costs with a Cisco Contact Centre implementation.

Talk to an Expert